Description:

Cognizant is hiring a Cloud Specialist to operate as a Collaboration Consultant supporting post-migration operations for global enterprise Microsoft 365 workloads. Positioned at the critical operational intersection of system engineering and end-user success, this role focuses on securing flawless platform transitions following high-volume data migrations. Rather than driving raw backend architectural strategy, you will take hands-on ownership of tenant validation, configuration debugging, and user triage. You will monitor service desk queues, resolve synchronization bottlenecks across hybrid cloud ecosystems, audit content completion matrices, and author structural troubleshooting documentation to keep modern enterprise workforces running optimally.

Key Technologies:

Microsoft 365, Microsoft Teams, OneDrive for Business, SharePoint Online, Microsoft Outlook, Exchange Online, Service Desk SLA Management Ticketing Tools, Active Directory / Identity Login Providers, Microsoft Migration Verification Utilities

Requirements:

• 0 to 2 years of professional IT service desk, technical customer support, or system administration experience.
• Foundational conceptual understanding of tenant-level SaaS workloads—specifically navigating configuration mechanics, user parameters, and data collaboration pipelines within Microsoft Teams, OneDrive, SharePoint Online, and Outlook.
• Ability to support data validation tasks, verify structural mailbox content completion, execute remediation checklists for missing files, and audit folder hierarchy sync states.
• Hands-on capability to systematically isolate and resolve common collaboration faults:
• Identity & Access: Troubleshooting tenant login anomalies, multi-factor verification blockages, and explicit mailbox access restrictions.
• Data Governance: Remediating cloud file permission mismatches, inherited security rule breaks, and local desktop synchronization loops.
• Direct familiarity responding to technical support tickets under strict corporate Service Level Agreements (SLAs), logging issue lineage, and escalating high-impact infrastructure bugs to Subject Matter Experts (SMEs) and network engineering squads.
• Proven capability to compile technical root-cause data, translate complex troubleshooting resolutions into structured internal knowledge base articles, and support automated user onboarding documentation.
• Excellent interpersonal and customer service soft skills, paired with a distinct learning agility to master emerging enterprise cloud collaboration technologies rapidly.